Change is often a scary proposition to many companies, managers and staff.
That is why it important to use the correct methodology when embarking on this journey to improve your business.
LEAN Six Sigma (LSS) is not a new phenomenon, with LEAN dating back to Toyota production post WW2 and Six Sigma originating at Motorola in the 80's, but it has recently become the new buzz word for businesses especially in the Service industries such as Financial Services and Healthcare.
Since the introduction of LEAN Six Sigma in the early 90's more and more companies have started to implement the methodology, and many can happily testify that they have had significant improvements.
However, these improvements are often short lived and cease as soon as the LSS practitioner is no longer involved in the project.
Often the improvement projects are left to a select few, the LSS practitioner which is often an external consultant
Implement sustainable changes!
Using LEAN tools I often start with cleaning up the workflow by eliminating waste. Remember waste = DOWNTIME
This makes work easier which then increases buy-in from the stakeholders, rather than working through opposition
Your people are your most valuable asset, and as such it is important to leverage on their knowledge and expertise by allowing them to participate in the improvement projects
Continuous improvement is only realized when your people have the quality mindset and awareness
Not all improvement projects are LEAN Six Sigma projects, and not all improvements will achieve 6-Sigma capability.
It's crucial that the correct methodology and tools are used when working on improvement project.
The methodology to use, can and should be determined after understanding the problem statement, project-scope, -budget, -timeline and -expectation.
As an ACTA certified trainer I develope and deliver contextualized training materials that are relevant to your business and employees and therefore are proven to be both efficient and effective
As a facilitator (not an instructor) I creat a culture of continuous improvement and increase the quality mindset by involving your employees and allowing them to suggest and implement their own ideas.